This privacy policy explains how Capital Carpet Cleaners collects, uses and protects your personal information, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Who We Are
Capital Carpet Cleaners is a trading name of Square Root Trading Ltd, a company registered in England and Wales (company number 13788133, VAT registration 428951662), based in Rickmansworth, Hertfordshire. Square Root Trading Ltd is the data controller responsible for your personal information.
You can contact us at info@capitalcarpetcleaners.co.uk or on 020 8135 4909.
What Information We Collect
- Information you give us when you submit an enquiry or quote request: your name, company name, email address, phone number, the approximate floor area and details of your enquiry.
- Communications you send us by email, phone, WhatsApp or the website form.
- Technical and usage information collected automatically through cookies and similar technologies if you consent, such as your device type, browser, approximate location and how you use our website. See our Cookie Policy.
How We Use Your Information
- To respond to your enquiry and provide a quote.
- To arrange, deliver and follow up on cleaning work.
- To keep records for accounting, tax and legal purposes.
- To measure and improve our website and marketing, where you have consented to analytics and advertising cookies.
Our Legal Basis
- Legitimate interests: to respond to enquiries, provide quotes and run our business, in a way you would reasonably expect.
- Contract: to carry out cleaning work you have booked.
- Legal obligation: to keep financial records as required by law.
- Consent: for analytics and advertising cookies, which you can give or withdraw at any time.
Who We Share It With
We do not sell your personal information. We share it only with trusted providers who help us run our business, and only as needed:
- Our website and form host, which processes and delivers the enquiries you submit through the site.
- Google (Google Analytics and Google Ads), if you consent to analytics and advertising cookies, to measure website performance.
- Professional advisers such as our accountant, and authorities where we are legally required to share information.
Some of these providers are based outside the UK. Where information is transferred internationally, it is protected by appropriate safeguards such as the UK International Data Transfer Agreement or equivalent contractual clauses.
How Long We Keep It
We keep enquiry and customer information for as long as needed to provide our services and to meet our legal and accounting obligations (financial records are kept for at least six years). We delete or anonymise information we no longer need.
Your Rights
Under UK data protection law you have the right to:
- Access the personal information we hold about you.
- Ask us to correct information that is wrong or incomplete.
- Ask us to delete your information in certain circumstances.
- Object to, or ask us to restrict, our use of your information.
- Request a copy of your information in a portable format.
- Withdraw your consent to cookies at any time.
To exercise any of these rights, contact us at info@capitalcarpetcleaners.co.uk. If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
Our website uses cookies. You control which cookies are used through our consent banner. For full details, see our Cookie Policy.
Changes to This Policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact
Capital Carpet Cleaners (Square Root Trading Ltd)
Email: info@capitalcarpetcleaners.co.uk
Phone: 020 8135 4909
Capital Carpet Cleaners